Payments/upgrades
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Payments/upgrades

January 04, 2018

I have used the 10 day free trial when will my first payment be taken?

If you have used our 10 day free trial offer and are wondering when your first payment will be taken. This will be taken on the 11th day after sign up so for example if you subscribed on the 1st January then your first payment will be taken on the 12th January. Your monthly payment will then be taken on the 12th every month after that.

You will need to cancel within the 10 day trial for your payment not to be taken.

I have used the 3 day free trial when will my first payment be taken?

If you have used our 3 day free trial offer and are wondering when your first payment will be taken. This will be taken on the 4th day after sign up so for example if you subscribed on the 1st January then your first payment will be taken on the 4th January. Your monthly payment will then be taken on the 4th every month after that.

You will need to cancel within the 3 day trial for your payment not to be taken.

How do i cancel my subscription

To cancel your subscription please go to 'your account' and under 'your subscriptions' section you will see your active subscriptions and the cancel button. If you have any trouble please contact support..

Once i have cancelled, will i have the access i have paid for?

If you have cancelled your subscription with RWL you will still have access for the month you have paid for.

For example if your monthly payment was taken on the 1st January and you cancelled on the 15th January, you will still have access to your plan until the 1st February. If you have any problems please contact us at support.

How do i upgrade?

To upgrade your plan please go to 'my feed' in here you will be able to see your active subscription and upgrade to another plan.

If i upgrade will i be charged twice?

If you upgrade your plan before your next payment date you will be charged the difference and this will become your new payment date.

For example if your monthly payment was taken on the 1st January and you upgrade on the 15th January we will take payment for the difference on the 15th January and your next monthly payment will be taken on the 15th February and the 15th of every month after that.

How do i downgrade?

To downgrade your plan please go to 'my feed' in here you will be able to see your active subscription and upgrade to another plan.

If i downgrade will i be refunded?

If you downgrade your plan before your next payment date you will not receive a refund, your new lower charge will start on the next payment date.

For example if your monthly payment was taken on the 1st January and you downgrade on the 15th January, your new subscription payment will be taken and start on the 1st february.

If i upgrade while i am on my 10 day free trial will i be charged

If you upgrade while on your 10 day free trial this will cancel your free trial and take payment for the plan you have selected.

For example if your started your 10 day free trial on the 1st January but you upgraded on the 3rd January, on the 3rd January a payment for the plan you have selected will be taken.

If i upgrade while i am on my 3 day free trial will i be charged

If you upgrade while on your 3 day free trial this will cancel your free trial and take payment for the plan you have selected.

For example if your started your 3 day free trial on the 1st January but you upgraded on the 3rd January, on the 3rd January a payment for the plan you have selected will be taken.

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